Terms of service

Terms and Conditions

1. Scope

The following Terms and Conditions apply to all orders placed through our online store. Our online store is intended exclusively for consumers.

Consumers are defined as such under the Consumer Protection Act (KSchG) and are therefore natural or legal persons who are not business owners.

2. Contracting Parties, Conclusion of the Contract, Opportunities for Correction

The purchase agreement is concluded with "Gans" Ges.m.b.H.

The presentation of products in the online store does not constitute a legally binding offer, but rather a non-binding online catalog. You may initially add our products to your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. By clicking the “Order” button, you are submitting a binding offer for the products contained in your shopping cart. You will receive an email confirming receipt of your order immediately after submitting it.

We will accept your offer within two days by

• we submit a declaration of acceptance in a separate email, or
• we have the goods delivered, or
• If applicable, the payment transaction will be processed by our service provider or the selected payment service provider. The timing of the payment transaction depends on the selected payment method (see “Payment”).

The option that applies to you depends on which of the listed events occurs first.

3. Language of the Contract, Storage of the Contract Text

Languages available for entering into the contract: German, English

We will save the contract text and send you the order details and our Terms and Conditions in writing. You can view the contract text in our customer login area.

4. Subject Matter of the Contract

4.1 Product Description

Please note that the respective product description constitutes an essential part of the contract.

4.2 Product Images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special provisions. If you have any questions, please contact us:

Due to individual screen settings (e.g., resolution and brightness), there may be slight differences between the colors shown and the actual product colors.

5. Terms of Delivery

Delivery Options

We ship the products to the shipping address provided during the ordering process.

You generally have the option to pick up your order at "Gans" Ges.m.b.H, Brandstätte 1-3, 1010 Vienna, Austria, during the business hours listed below: Monday through Friday from 10:00 a.m. to 6:00 p.m., Saturday from 10:00 a.m. to 5:00 p.m. Please let us know at least two business days before your pickup so that we can have the merchandise ready in our warehouse. You can also pay here with Visa, Mastercard, Amex, EC card, and PIN.

6. Payment

6.1 Prices

The prices listed at the time of order apply. These are total prices and include the statutory value-added tax.

6.2 Payment Methods

In our store, you can generally choose from the following payment methods.

Prepayment
If you select the "Prepayment" payment method, we will provide you with our bank account information in a separate email and ship the merchandise after we receive payment.

Credit Card: You will enter your credit card information during the ordering process.

Your card will be charged after the merchandise is shipped.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, log in with your credentials, and confirm the payment instruction. PayPal will automatically process the payment transaction after the goods have been shipped. You will receive further instructions during the ordering process.

PayPal may offer additional payment options in the customer account to registered PayPal customers selected based on its own criteria. However, we have no influence over the offering of these options; any additional payment options offered on an individual basis pertain to your legal relationship with PayPal. You can find more information about this in your PayPal account.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have enabled the Google Pay feature, authenticate yourself using your login credentials, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. You will receive further instructions during the ordering process.

Apple Pay
To pay the invoice amount through the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple, have Apple Pay enabled, authenticate yourself with your login credentials, and confirm the payment instruction. The payment transaction will be processed immediately after the order is placed. You will receive further instructions during the ordering process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will find further information under the respective payment option and during the checkout process.

Purchase on account via Klarna
The invoice amount is due 14 days after the goods are shipped and the invoice is received. Payment by invoice is available only to consumers.

Klarna may offer additional payment options in the customer account to registered Klarna customers selected based on its own criteria. However, we have no influence over the offering of these options; any additional payment options offered on an individual basis pertain to your legal relationship with Klarna. You can find more information about this in your Klarna account.

Instant Payment/Instant Bank Transfer via Klarna
To pay the invoice amount via Klarna's Sofort/Sofortüberweisung service, you must have a Klarna account and a bank account enabled for online banking, verify your identity, and confirm the payment instruction. When paying via Sofortüberweisung, Klarna does not perform a credit check. Your account will be charged immediately after you place your order. You will receive further information during the ordering process.

Cash Payment upon Pickup
You pay the invoice amount in cash upon pickup.

EPS Sofort, IDEAL, Bancontact
, and Sofortüberweisung via your usual online banking service

7. Retention of Title

The product remains our property until full payment has been made.

8. Damage During Shipping

If goods are delivered with obvious damage caused during shipping, please file a complaint regarding such damage with the delivery company as soon as possible and contact us immediately. Failure to file a complaint or contact us has no impact whatsoever on your legal claims and their enforcement, particularly your warranty rights. However, you will help us assert our own claims against the carrier or the transport insurance company.

9. Warranties and Guarantees

Applicability of Statutory Liability for Defects

Unless expressly agreed otherwise below, the statutory liability for defects applies.
The following limitations and shortened time limits do not apply to claims arising from damages caused by us, our legal representatives, or our agents.

• in the event of injury to life, body, or health
• in the event of a breach of duty committed intentionally or through gross negligence, as well as in the event of fraud
• in the event of a breach of material contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on the observance of which the other party may reasonably rely (cardinal obligations)
• under a warranty, if agreed, or
• to the extent that the scope of application of the Product Liability Act applies.

When purchasing goods, the warranty period is at least two years. Please also refer to the harmonized notice pursuant to Implementing Regulation (EU) 2025/1960 (the so-called “warranty label”) regarding warranty rights for goods .

Warranties and Customer Service

Information about any additional warranties that may apply and their specific terms and conditions can be found on the product page and on dedicated information pages in the online store.

Customer Service: You can contact our customer service team with questions, complaints, or claims by email at office@gans.at.

10. Code of Conduct

We have committed to adhering to the following voluntary codes of conduct:

Trusted Shops (https://business.trustedshops.de/quality-criteria-de)

Trustmark Austria (https://www.handelsverband.at/fileadmin/content/Trustmark/20240701_Verhaltenskodex_Trustmark-Austria.pdf)

11. Agreement on the Use of Trusted Shops Buyer Protection

You can protect orders placed with us free of charge up to an order value of 100 euros through Trusted Shops SE’s buyer protection. In addition, Trusted Shops offers paid protection in partnership with a guarantor. The Trusted Shops Buyer Protection Terms and Conditions apply; you can find them here. To enroll in Buyer Protection, click the corresponding button on the “Trustcard,” which appears as a pop-up on the order confirmation page after you place an order. In order to offer you buyer protection, the Trustcard must access order data stored in your browser’s cache. Access is strictly local, and no order data is transmitted to Trusted Shops until you actively opt in to Buyer Protection or have consented to the transmission of order data to Trusted Shops. If you have given your consent, a hash value of your email address, along with the order number and order total, will be transmitted to Trusted Shops. If you are already registered for buyer protection, your order will be automatically covered. If you are not yet registered for Buyer Protection, you can register via the Trustcard as described above. Information on data protection at Trusted Shops is included in the Buyer Protection Terms and Conditions linked above.

12. Dispute Resolution

We are willing to participate in an out-of-court mediation procedure before a consumer arbitration board. The competent body is the Internet Ombudsstelle Association, Ungargasse 64-66/3/404, 1030 Vienna, https://www.ombudsstelle.at/.