Refund policy


You have the right tocancel this contract within 14 days without giving any reason. The cancellationperiod will expire after 14 days from the day on which you acquire, or a thirdparty other than the carrier and indicated by you acquires, physical possessionof the last good.

To exercise the right to cancel, you must inform us ("Gans" Ges.m.b.H, Ameisgasse 65, 1140 Wien, Österreich,, Phone: 43 1 9141327, Fax: 43 1 9141327 90) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax ore-mail). You may use the attached model cancellation form, but it is notobligatory.

You can also electronically fill in and submit themodel cancellation form or any other clear statement on our website If you use this option, we willcommunicate to you an acknowledgement of receipt of such a cancellation on adurable medium (e.g. by e-mail) without delay.

To meet the cancellationdeadline, it is sufficient for you to send your communication concerning yourexercise of the right of cancel before the cancellation period has expired.


If you cancel thiscontract, we will reimburse to you all payments received from you, includingthe costs of delivery (except for the supplementary costs arising if you chosea type of delivery other than delivery other than the least expensive type ofstandard delivery offered by us), without undue delay and in any event notlater than 14 days from the day on which we are informed about your decision towithdraw from this contract. We will make the reimbursement using the samemeans of payment as you used for the initial transaction, unless you haveexpressly agreed otherwise; in any event, you will not incur any fees as aresult of such reimbursement. We may withhold reimbursement until we havereceived the goods back or you have supplied evidence of having sent back thegoods, whichever is the earliest

You shall send backthe goods or hand them over to us, without undue delay and in any event notlater than 14 days from the day on which you communicate your cancellation fromthis contract to us. The deadline is met if you send back the goods before theperiod of 14 days has expired. You will have to bear the direct cost ofreturning the goods. You are only liable for any diminished value of the goodsresulting from the handling other than what is necessary to establish thenature, characteristics and functioning of the goods.

The right to cancel does not exist for thefollowing contracts:

* Contracts for the supply of sealed goods which arenot suitable for return due to health protection or hygiene reasons and wereunsealed after delivery.

Sample cancellation form

(If you want to cancel the contract, please fill outthe form below and send it back to us.)

- To "Gans" Ges.m.b.H, Ameisgasse 65, 1140 Vienna, Austria,, Fax: 43 1 9141327 90

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only in case of notification on paper)

- Date

(*) Delete as applicable.

Cancellation policy created with the Trusted Shops legal text in cooperation with FÖHLISCH Rechtsanwälte