Refund policy

Right of Withdrawal Policy

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last partial shipment or the last item.

To exercise your right of withdrawal, you must notify us (“Gans” Ges.m.b.H, Brandstätte 1-3, 1010 Vienna, Austria, office@gans.at, Phone: 00 43 1 9141327) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, though this is not required. You may also exercise your right of withdrawal online at https://apps.shopify.com/eu-widerrufsbutton-1?locale=de via the footer. If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the notice of withdrawal as well as the date and time of its receipt. You may also electronically complete and submit the model withdrawal form or another unambiguous statement on our website under“Right of Withdrawal – Gans GmbH.” If you make use of this option, we will immediately send you (e.g., via email) a confirmation of receipt of such a withdrawal.

To comply with the cancellation period, it is sufficient for you to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.

Consequences of the Revocation

If you cancel this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return the goods to us or to LogPoint Logistics Services GmbH, Gans Ges.m.b.H (Industriestrasse 1, Hall A.02, 2110 Korneuburg, Austria). The deadline is met if you mail the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

You can also exercise your right of withdrawal online at www.gans.at under "Legal Information" by clicking the "Withdraw from Contract" button. If you use this online feature, we will immediately send you a confirmation of receipt via email, including information about the content of your cancellation notice as well as the date and time of its receipt.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is essential, or that are clearly tailored to the consumer’s personal needs.
  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been broken after delivery.

Sample Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it.)

– To "Gans" Ges.m.b.H, Brandstätte 1-3, 1010 Vienna, Austria, office@gans.at

– I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*) from
and/or the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for written notices)

– Date

(*) Delete as appropriate.

Different Return Shipping Policy for Germany
We will cover the direct costs of returning the merchandise if the return is made within Germany.


Return Labels Without prejudice to your statutory rights, free return labels will be provided for your return shipments within Germany. When you use these return labels, the return shipment is free of charge for you. The return label will be sent to you via email. You can drop off your return at a package drop-off location operated by the respective provider in Austria.